Foreign Exchange Services

RCU has a Foreign Exchange Service that allows you to buy over 80 different foreign currencies in-branch, via email or via phone. You can have the currency delivered to the main branch or right to your door!

Are you traveling to Europe? Don’t forget your Euros! Japan? Order Japanese Yen. Poland? How many Zloty do you need? Going on a beach vacation? Will it be Mexican Pesos, Bahamas Dollars, or something else? We can get them all, and at competitive prices too.

Simplify your daily routine with RCU Foreign Exchange Services

  • Ideal for members who frequently travel outside of Canada
  • Convenient currency delivery directly to your branch or home address
  • Receive competitive exchange rates 
  • Foreign exchange drafts available 

Should you have any questions or concerns, please visit RCU’s main branch and talk to one of our knowledgeable Member Service Representatives.

Foreign Exchange Service FAQ’s:

What is Foreign Currency? 
Foreign currency is also known as foreign banknotes or cash. Foreign currency is often used when customers travel to foreign countries. 

How are the notes delivered to the branch?
The vendor, Exchange Bank of Canada (EBC), ships orders to the branch via a nationally recognized courier. A copy of the receipt is sent with the order and the package must be signed for by the branch.

How long does it take a Foreign Currency order to reach the branch? 
Most orders can be fulfilled within 1-2 business days. Delivery timelines can vary according to location and availability of foreign notes. Expedited shipping is also available. 

What time will the order arrive? 
Deliveries usually occur before 3pm local time. FedEx does not setup specific delivery times.

Can orders be directly delivered to customers?
Orders can be directly delivered to a customer’s home or a small business customer’s office. There is a fee of $15 for orders under $350 CAD equivalent.

Can I place an order on Saturday for Foreign Currency? 
Orders can be placed on non-business days. Please note that the rate shown on the system will be honoured and the order will be fulfilled the next business day. 

Can my order be picked up on Saturdays? 
While orders can be placed on weekends, they cannot be picked up by the courier on weekends.

For home delivery, what happens if courier delivers the package to the wrong address and someone signs for it?
The courier will be instructed to deliver the package to the address that was entered into the system by the branch staff. If the courier was to make an error and not deliver to the address stated on the package, then RCU should be notified immediately. Exchange Bank of Canada (EBC) would then open an investigation with the courier. However, in this instance the customer won’t have to wait until the investigation is completed. EBC would ship a replacement order immediately with overnight delivery.



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