Visit our ATM & Branch Locator page to find your branch's hours.
Contact RCU Credit Union
Compliments and Concerns
Do you have any feedback? Do you need assistance resolving an issue?
Canada & U.S.
1-855-341-4643
International collect
1-515-343-8995
Suspicious Activity
If you think someone has accessed your account without your authorization, please give us a call to report it.
During our regular hours
1-877-525-7285
After hours call
1-888-277-1043
Frequently Asked Questions
Top Questions
You've got questions, we've got answers.
What are my branch hours?
How do I activate my new debit card?
Once you receive your card in the mail, contact us to obtain PIN information.
What are the rates at RCU Credit Union?
Click here for an updated list of mortgage, investments, bank account and savings account rates.
What happens if I get a suspicious email or text from RCU Credit Union?
RCU Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as PIN, passwords, or card numbers. If you do receive an email of this nature, please contact us. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I complete a direct deposit form?
Download our Direct Deposit form. Next, complete the form (digitally – save as a PDF and print) and attach a void cheque. If you do not have a void cheque, please include your account number, financial institution number and branch transit number. Lastly, send the completed form to the payor.
How do I order new cheques?
You can now order cheques within Online Banking through Account Services or contact the Main Branch.
Contact us
If you have any questions, please fill out the contact form below.
One of our representatives will get in touch with you within the next business day.
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