Job Posting

Member Service Representative - Summer Student

We are currently looking for a Member Service Representative to join us for the summer (May 1 to August 31), working approximately 22.5+ hours per week at the main branch located at 3 Resurrection Road, Toronto, Ontario. We are looking for someone who is flexible to work Monday to Friday, as well as Saturday (until June 16) and Sunday.

Primary Location: 3 Resurrection Road, Toronto, Ontario M9A 5G1

Branch Hours
Mon - Wed: 9:30 am to 4:00 pm
Thur: 9:30 am to 8:00 pm
Fri: 9:30 am to 7:00 pm
Saturday: 9:00 am to 1:00 pm
Sunday: 8:30 am to 12:30 pm

Employment Status: Part Time, Contract

Job Summary

Are you passionate about delivering outstanding service and working with the public? Do you thrive in a fast-paced environment filled with variety and activities focused on doing what is right for Members? If so, this role may be for you!

Resurrection Credit Union Limited (RCU) is looking for someone who is passionate about delivering outstanding service to our Members. We are looking for driven, organized individuals who thrive on interacting with customers, and are committed to helping Members by identifying opportunities through communication and inquiry. MSR’s are curious about what Members need and want to know what they can do to help Members achieve more with their money.

The MSR is driven to provide outstanding customer service that is accurate, timely, and efficient.  They are team players and thrive in an environment where partnering to deliver stellar solutions is top of mind. They can juggle more than one task at a time, and above all, are the face of RCU on the front line and take this seriously by their smile, greeting members when they arrive, and ensuring every member feels welcomed and recognized.
MSR’s also uncover opportunities where we can better help RCU Members, and potential Members, with our banking solutions and services. Once they identify the opportunity, the MSR figures out who can best help the Member whether it be themselves or another RCU team member. They will always follow up to ensure the Member was taken care of once they have referred.

As for the day-to-day responsibilities, the MSR will maintain cash balances, list and balance outgoing cheques, and balance all daily transactions. The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the member.

What would you do? - Key Duties & Responsibilities:

•    Provide outstanding service to Members (both at the front counter and/or by phone), answer inquiries and always strive to increase Member satisfaction through service provided.
•    Handle Member requests for deposits, withdrawals, transfers, and other basic transactions
•    Promote RCU’s services by explaining benefits and features.
•    Identify and fulfill Members’ financial service needs, including cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing Member statements, identifying the need for travel insurance, processing RRSP and term deposit transactions, assisting Members in getting a debit card, and online banking set up
•    Promotes RCU products and services when a need or opportunity specific to the member is identified
•    Having up front dialogue with members to identify unrealized needs. Proficient at “opportunity spotting”
•    Solve member issues and know when to escalate if required
•    Assists with general office duties, processing and administration as required

What skills should you have?

•    Excellent communication skills, both verbal and written in English and Lithuanian.
•    Customer service orientation, organization and problem-solving skills, with attention to detail.
•    Have the flexibility to work a varying schedule, which could change, including evenings and every weekend – we are open on Saturdays and Sundays.
•    Previous customer service experience
•    Previous experience with sales is considered an asset
•    Cash handling experience
•    Basic mathematical skills
•    You have a desire to learn and grow
•    Working directly with members and customers is what makes you tick
•    You are a big fan of team work and demonstrate your enthusiasm for your job and member every day
•    You are a terrific multi-tasker and can organize and prioritize other work while putting the member first

RCU is committed to provide quality financial services in a professional, friendly and ethical manner, while ensuring future growth and stability for the continued benefit of our members and community.

RCU strives to be our members’ life-long partner for financial health.

To learn more about RCU please visit our website at https://www.rpcul.com/

Qualified applicants are asked to submit both their resume and cover letter in PDF format to rpcul@rpcul.com. We thank all applicants but only those considered for an interview will be contacted.
 

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