Media Centre

CALL FIRST! – COVID-19 Message

Friday April 24, 2020

Dear Members – ALWAYS CALL FIRST!

We are asking for your help in protecting ALL OF US, including RCU staff. We cannot stress the importance of keeping branch visits to essential banking needs only.

 

Essential banking needs do not include passbook updates, bill payments, sending wires, ordering cheques, depositing cheques, renewing investments, renewing mortgages, changing your address, or setting up internet banking. These can all be taken care of over the phone (416-532-3400 or toll free 1-877-525-7285), by email (rpcul@rpcul.com), or by making use of our night deposit box. If you show up at the branch for any non-essential banking needs, you can be turned away. Please call ahead to set up an appointment for all other services.

 We are now offering CRA direct deposit enrolment online. You will be able to receive the following CRA payments through direct deposit: the new Canada Emergency Response Benefit, income tax refund, Canada child benefit, goods and services tax/harmonized sales tax (GST/HST) credit, Canada workers benefit and related provincial and territorial payments. You can find more details and instructions here https://www.rpcul.com/ProductsAndServices/Banking/CRADirectDeposit/.

Also, we understand that some of our members may be experiencing financial hardship during this time. If you find you are having difficulty in making your RCU mortgage payments, please contact our Credit Department to discuss your options and to determine if you would qualify to defer your mortgage payments.

 Please visit our website www.rpcul.com or our Facebook page https://www.facebook.com/RCUResurrectionCreditUnion/ for any updates.

We wish all our members continued good health,

Thank you,

RCU Credit Union 


UPDATED - NEW HOURS - Effective March 30, 2020

Sunday March 29, 2020

Update Branch Hours – Effective Monday, March 30, 2020

Beginning Monday, March 30, 2020, no more than three members, and only members, will be in our branch at any time. We are trying to adhere to the recommendations of gatherings of five people or less, as was outlined by Premier Doug Ford on Saturday, March 28, 2020. If there are three people in the branch, we will ask you to wait outside of the credit union. For time-sensitive in-branch service, please call ahead 416-532-3400 to set an appointment.

These include the following services:

  • opening an account
  • a new Member Card debit card
  • new investments, registered products - but not GIC renewals
  • wire transfers

GIC renewals, bill payments, transfers between accounts, setting up online banking, mortgage renewals, general information are all items that can be handled by phone or email. We will work with you to find the best solution, one that can avoid an in-branch visit if possible.

Main branch - 3 Resurrection Road

Monday – Friday 10:00am* to 3:00pm

10:00am* is a very busy time our slower time begins at 11:00am.

Saturday and Sunday – Closed

Staff will be available for telephone banking and online banking support.

Monday – Friday 9:00am – 5:00pm

Saturday 9:00am – 1:00pm

Anapilis branch – 2185 Stavebank Road

Closed until further notice.

Please call us at 416-532-3400 or 1-877-525-7285 to check if we are open before coming to visit the branch or check www.rpcul.com or our Facebook page https://www.facebook.com/RCUResurrectionCreditUnion/

Thank you

RCU Credit Union


 

RCU Credit Union 2020 Annual General Meeting

Due to the state of emergency declared in Ontario amid the COVID-19 pandemic RCU’s AGM is postponed until further notice


 

Important message from RCU

March 13, 2020

Message from RCU Credit Union on COVID-19

Dear Members,

Like you, we at RCU Credit Union have been following the concerns and developments on the spread of the COVID-19 virus around the world. This week the World Health Organization has declared the coronavirus outbreak a pandemic.

 RCU continues to take measures to protect our staff and our members from infection and to assure continued operations at our credit union branches. We are actively following the guidelines established by Health Canada https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html and the World Health Organization. We continue to ensure that our staff is well informed and have taken extra steps to clean the high touch areas within the branches throughout the day. We remain committed to our members and ask that you also follow the recommendations of Health Canada. If you are experiencing any flu-like symptoms or any of the following; fever, cough, difficulty breathing, or are in self-isolation, or have recently travelled, please contact us to see if we can assist you before you visit a branch.

 

We have many other ways that we can service your banking needs. You can call in your request 416-532-3400 or 1-877-525-7285 or email your request to rpcul@rpcul.com. If you currently are not enrolled in our online banking www.rpcul.com or using our mobile app, please call us, and

we can assist you in registering for it. If you are having challenges with online banking, call us, and we will help you.  

 

These are unsettling times, but we want you to know that we have pandemic management plans in place. Our goal is to keep our staff and members safe while continuing to serve our members’ needs. Our branch hours remain unchanged at this time. 

Please continue to monitor our website www.rpcul.com and Facebook page https://www.facebook.com/RCUResurrectionCreditUnion/  for any updates or changes. 

 

The health and well being of our members and staff remains our primary concern. 

 

Sincerely,

Linda Moroz

Chief Executive Officer


RCU’s kick-off to summer

June 8, 2019

RCU Credit Union (RCU) held its annual kick-off to summer event on Saturday, June 8 in conjunction with the Vilties Begimas 2019 Run for Hope. RCU has been a proud sponsor of the VB Run for many years.

RCU coordinates with VB Run for Hope, which raises funds for the St. Francis Oncology Centre in Lithuania. All race participants and RCU members enjoyed a bouncy castle and obstacle course along with pizza and ice cream. RCU is a community-based member-owned co-operative financial institution, with its head office located in the Village of Islington. RCU has been serving our members for over 56 years. To learn more about how RCU puts people before profits, visit www.rpcul.com.

 

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